skip to content
In This Section arrow_downward arrow_upward

Our Service Commitment

Customer service is important to us. We are committed to delivering great service to our stakeholders and the public.

The College of Veterinarians of Ontario is committed to delivering great service to you, our customer. We actively promote a culture that strives to exceed your expectations and demonstrates our commitment to honesty, integrity and transparency. Ware dedicated to providing the highest level of service in all aspects of our business. 

We strive to meet the following service standards when you contact us: 

  • We will serve you with professionalism, skill and knowledge. 
  • We will treat you with dignity and respect, and we expect the same in return. 
  • We will treat you fairly, within the laws that we administer. 
  • We will ensure our services are accessible for you. 
  • We will respond to your written and telephone correspondence in a timely manner. 
  • We will respect and protect your personal information by adhering to our privacy code.

There are several ways you can contact the College to request assistance, provide feedback or submit an enquiry. By using these contact methods, you can be assured your enquiry will be addressed in accordance with our service standards.